Helping to Resolve Conflict on Your Team

Helping to Resolve Conflict on Your TeamIn order to work toward resolving we first need to understand exactly what’s going on. To help us to develop this understanding it can be a very helpful exercise to create a map of the which includes the core issues and participants. When making a map of the it is important to:

1.  Clearly identify and understand the issue/s as so often the issues
become blurred with personality issues and other unresolved tensions. Other times, one issue moves into another and people forget why they started fighting in the first place. The more clearly the issue/s can be named, the better the chance for a positive solution.

2.  Identify the individuals and groups involved in the . Often, involves more than two people. Others are involved and impacted at various levels.

3.  Try to understand each person’s needs. can develop  when people’s needs are either being unmet or challenged. Needs may vary from basic ones like equal on the photocopier to deeper issues like the need for affirmation, trust and reward.

4.  Try to understand each person’s concerns and fears. The more we can put ourselves into the shoes of others, the better chance we have of understanding, and hopefully resolving, the conflict. Some examples are:

  • someone showing resistance to as they are fearful that they won’t have the skills to function in the new way.
  • a boss who is not letting you implement all of your bright ideas may be fearful that he might once again end up holding a bag of half finished bright ideas like the one the last person in your position left.
  • evaluation and review can bring up fears of job security.

5.  Make an assessment of how serious the conflict is and its history. Is this a storm in a tea cup or a tea cup in a storm? Is this a new thing or does it reflect years of smoldering conflicts? The intensity of the storm will shape the appropriate response.

Is there a conflict situation that you are in at the moment that you could map out?

Did you get a chance to use the “don’t react, respond” statement from the last email in the past couple of weeks? I had a couple of situations in which I could have easily lost my cool but I used this effective little statement..It works… Don’t react, Respond!

Who is Steve Bagi?

About Dale Roach

Dale is the creator of "Like A Team." He has been working with businesses, charity organizations, volunteer groups and church groups in the development of teamwork for over 25 years. The goal of "Like A Team" is to help share the knowledge and skills of healthy team creators across the planet.
Steve Bagi , , ,

It would be great for you to share your thoughts!