Finding people who are different than we are is something that most organizations avoid. Being willing to communicate with those who differ from us can produce amazing results.
Organizations cannot be effective without different thinking. However, most people are afraid of the conflict that can be produced by differences. There are many who will avoid conflict rather than engage one another. The greatest organizations are not afraid of diverse people or the possibility of conflict.
The former CEO of five businesses, Margaret Heffernan explores the all-too-human thought patterns -- like conflict avoidance and selective blindness -- that lead managers and organizations astray.